Shipping policy
Shipping Policy – Velo Shop
At Velo Shop, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details about processing times, delivery estimates, and other important information.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
During high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on your location:
United Kingdom: 5–9 business days
Europe: 6–12 business days
United States & Canada: 7–14 business days
Rest of the World: 8–18 business days
Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or peak seasons.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees once the package reaches your country.
These charges are the responsibility of the customer and are determined by local customs authorities.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
Velo Shop is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe, please allow a few additional days for courier processing.
If you believe your package has been lost, please contact us within 30 days of the shipment date so we can assist you.
Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase.
After this period, we cannot guarantee changes as the order may already be in processing.
If you have any questions regarding your shipment, our support team will be happy to assist you.
Thank you for shopping with Velo Shop.